Frequently Asked Questions

Is it safe to travel on your trains?

Yes, it is as safe as we can possibly make it. We have adapted our trains and stations to meet the Welsh Government’s Covid-19 regulations and guidance. This includes leaving seats out of use on the trains to maintain social distancing or installing Perspex dividers between compartments, reducing face to face contact with our staff, providing hand sanitiser to use before boarding the train or entering any buildings, enhanced our cleaning measures including the application of a long lasting sanitiser (called Zoono) to surfaces which kills any new virus and lasts for up to 28 days.

At our stations we have marked out 2m safe distances and have introduced separate doors for the café and toilet queues, with a one-way system through the café / shop.

Do I need to wear a face covering/mask?

Yes, since July 27th 2020 it has been a requirement of the Welsh Government to wear a face covering when travelling on public transport in Wales which includes travelling on the Bala Lake Railway. Face coverings are also required in all indoor areas. There are exceptions for children under 11, those that are unable to wear face coverings, and when eating or drinking.

How far ahead can we book tickets?

We are releasing tickets a few at a weeks at a time and you can book at least a week ahead. We are currently operating to our published timetables, but we do advise checking on our website that there have been no changes before you book.

Can dogs travel on your trains?

Yes, dogs are welcome on our trains, provided their owners are well-behaved!

Dogs should be kept under control at all times and are not allowed to sit on the seats. It is your responsibility to make sure that your dog(s) do not cause a nuisance to other travellers.

A flat fare of £1.00 applies to dogs (except Assistance Dogs who travel for free).

Can we join the train at any station?

No, you can start and finish your journey at Llanuwchllyn (LL23 7DD) which is our main station with toilets, café and free parking or from Bala (LL23 7BS) which has very limited roadside parking only.

Llangower station mid-way along the line is closed.

Please check carefully which station you want to use before booking your tickets.

Can we do single journeys?

Yes, you can purchase tickets for a single journey.

Note: There is a minimum transaction charge of £20 when buying tickets, this is per booking and not per ticket.

Are you honouring discount tickets?

Yes, but our minimum transaction charge of £20 per booking will still apply.

Holders of HRA cards, GLTW cards, ATOC cards, Rail Riders members, Bala Lake Railway Society Members etc, should contact the railway for a discount code before purchasing tickets.

We regret that the reciprocal travel arrangements between the Talyllyn Railway and Bala Lake Railway have been temporarily suspended.

Can I come back on any train?

No, but when you book your tickets you can select a convenient return journey departure time. You must travel back on your booked train.

Do we have reserved seats?

Yes, your booking guarantees you a set of seats socially distanced from others although we do not reserve a specific set of seats for you.

On arrival you can choose your seats in either an enclosed or open carriage according to availability on a first come first served basis.

I arrived late at the station and missed my train, can I get the next one?

No, unfortunately not. Please therefore allow plenty of time to get to the station. Aim to arrive at least 15 minutes before departure time, and please check that you are heading for the correct station to start your journey.

Can I purchase tickets at the station?

Yes, but only if there is still availability. To avoid disappointment please book your tickets in advance. If you arrive at the station without tickets, we will ask you to book your tickets online if you can. There are discounts for most tickets when you book them yourself online.

Our Guard will be able to issue tickets when the train arrives, but only if there are spaces remaining. The guard will not be able to offer you tickets at the online price.

Please note with social distancing requirements, an empty seat on the train does not mean that we have space available.

Can we bring a pushchair or a bike with us on the train?

No, unfortunately due to the limited capacity on our trains we are currently unable to accommodate bikes, prams or pushchairs.

Is your café open?

Yes, our café is open every day when trains are running for takeaway food and drinks only. There is a one-way system through the café / shop with socially distanced queuing. Please pay by card, if possible, for any transaction above £3.00 to minimise cash handling. We are disinfecting all cash on receipt, so any change given will have been previously disinfected.

Are your toilets open?

Yes, our toilets at Llanuwchllyn station are open.

There is a one-way queueing system in place and only one person is permitted inside each of the male and female toilet facilities at once.

Note: There are no toilets at Bala station

Are your Heritage Centre and Signal Box at Llanuwchllyn open to the public?

The Heritage Centre is open every day that our trains are running but the Signal Box is closed to the public due to the Social Distancing that we have in place.

If the weather is poor, can I cancel or change my booking?

No, our trains run in all weather and your booking is only valid for the specific trains that you have booked. If the weather is an important factor in your decision you can always make your booking closer to your planned date of travel provided we still have availability.

Please note that in order to maintain seating capacity our open carriages will be in use in all weathers, and as compartments are filled on a first come basis you may be seated in an open carriage even in inclement weather and you should dress appropriately. Refunds will not be given should you choose not to travel in these circumstances.