Frequently Asked Questions

Do I need to wear a face covering/mask?

The Welsh Government has now removed the mandatory requirement to wear a face covering when travelling on public transport in Wales (including the Bala Lake Railway). Although they and we still advise that you should continue to wear a face covering by personal choice and in consideration of others when in close proximity to other passengers.

How far ahead can we book tickets?

We release tickets a few weeks at a time enabling you to book at least a week ahead.

When will my tickets arrive?

We are currently issuing e-tickets for online or in person bookings, and physical tickets are not being issued.  All you need to enjoy your trip is to give the guard your order / booking number when you board the train.

Do I need to book tickets for my under 3 year old?

No, under 3’s don’t need a ticket, but they travel free on the basis that they are not allocated a seat and may have to sit on an adults lap. However, if you want to make sure that they have their own seat you can purchase a normal child ticket for them.

Can dogs travel on your trains?

Yes, dogs are welcome on our trains, provided their owners are well-behaved!

Dogs should be kept under control at all times and are not allowed to sit on the seats. It is your responsibility to make sure that your dog(s) do not cause a nuisance to other travellers.

A flat fare of £1.00 applies to dogs (except Assistance Dogs who travel for free).

Can we join the train at any station?

You can start and finish your journey at Llanuwchllyn (LL23 7DD) which is our main station with toilets, café and free parking or from Bala (LL23 7BS) which has very limited roadside parking or at Llangower the mid-way station along our line where there is a small public car park with toilets.

Please note: a break of journey is only allowed at the destination to which you have booked. For example, if you have booked a return journey from Llanuwchllyn to Bala you can choose to book a later train back from Bala but you cannot break your journey at Llangower and continue on a later train.

Please check carefully which station you want to use before booking your tickets.

Can we do single journeys?

Yes, you can purchase tickets for a single journey.

Are you honouring discount tickets?

Yes, holders of HRA cards, GLTW cards, ATOC cards, Rail Riders members, Talyllyn Railway Society Members, Bala Lake Railway Society Members etc, should contact the railway for a discount code before purchasing tickets.

Can I come back on any train?

No, you must travel back on your booked train.

Do we have reserved seats?

Your booking guarantees you a set of seats on the train(s) that you have booked on although we do not reserve a specific set of seats for you.

On arrival you can choose your seats in either an enclosed or open carriage according to availability on a first come first served basis.

I arrived late at the station and missed my train, can I get the next one?

No, unfortunately not.

Please allow plenty of time to get to your departure station. Aim to arrive at least 15 minutes early and check that you are heading for the correct station for the start of your journey.

Can I purchase tickets at the station?

Yes, but only at Llanuwchllyn and Bala and if there is still space available on the train(s) that you wish to travel on.

You must book tickets online if you are starting your journey at Llangower.

To avoid disappointment please book your tickets in advance. If you arrive at the station without tickets we will ask you to book your tickets online if you can. There are discounts for most tickets when you book them yourself.

Our Guard will be able to sell you tickets when the train arrives (this does not apply at Llangower) if there are spaces remaining. The guard cannot offer you tickets at the reduced online price.

Can we bring a pushchair or a bike with us on the train?

No, unfortunately due to the limited capacity on our trains we are currently unable to accommodate bikes, prams or pushchairs.

Is your café open?

Yes, our café is open every day when trains are running.

Are your toilets open?

Yes, our toilets at Llanuwchllyn station are open.

Note: There are no toilets at Bala station

If the weather is poor, can I cancel or change my booking?

Unfortunately not, our trains run in all weather and your booking is only valid for the specific trains that you have booked. If the weather is an important factor in your decision you can always make your booking closer to your planned date of travel provided we still have availability.

Please note that to maintain seating capacity our open carriages will be in use in all weathers, and as seats are filled on a first come basis you may be seated in an open carriage even in inclement weather and you should dress appropriately. Refunds will not be given should you choose not to travel in these circumstances.